Rare unforeseeable circumstances may cause cancellation of a session or class. If you have paid for the class in advance you will either be refunded for the missed session or receive a credit note towards your next booking.

 

If you feel unwell or ill it is in your own best interest to not attend sessions. Please notify me as soon as possible and your session may be rescheduled. 

 

Unfortunately I cannot refund you for classes you have missed especially if I have not been informed in advance.

 

If you need to cancel a private session please do so at least 48 hours before the appointment. If you cancel later than 48 hours before the appointment a cancellation fee of up to 100% of the hourly rate may apply. 

 

Block bookings need to be paid in advance of the first session. 

 

Payments for Classes are not refundable, they are however transferable. And where possible I will try to accommodate you in a different class. 

 

A Health History/ Fitness Assessment Form has to be filled out in the first session. ​

 

My advise to you on safety during the physical practice ensures clients accept full responsibility over their own body and health. Additionally, clients are reminded that they will never be forced or pressured into any activities they do not wish to undertake. Clients can choose to not participate should the activity be too strenuous.

Privacy Notice

Kamal’s Pilates is committed to protecting your privacy. This Privacy Policy is designed to help you understand what information is gathered, how it is used, what is done to protect it, and to assist you in making informed decisions when using my services.  You can be assured that any information you provide to me will only be used in accordance with this privacy statement. This policy may be reviewed and changed from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of July 2020.

What information is Collected
The following information is collected via this Website: 

1. Your Email address

2. Your Phone number

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The Following Information is collected via The Health History/ Fitness assessment Form:

1. Name, job title, birth date, home address, GP address, emergency contact.

2. contact information including email address

3. information regarding health history and aims and goals, within the context of the services you buy.

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What We Do With The Information We Gather
We require this information to understand your needs and provide you with information you may be interested in as well as a relevant, effective and safe service, and in particular for the following reasons:

Internal record keeping: we are required to collect notes about your ongoing treatments or progress during 1-1 sessions.

I may use the information to improve our products and services directly for you as well as for others.

I may periodically send out a promotional newsletter about new products, special offers or other information which we think you may find interesting using the email address which you have provided when and only if you signed up for our newsletter, or if you opted in to receive our newsletter, via your health history form.
 

Security
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information  collected physically as well as online.